Customer strategy, technical fluency, and AI-assisted operations
CS · TAM · Implementation · AI Workflow Design
Enterprise SaaS customer operator helping teams improve adoption, reduce friction, and move customers from signed to successful.
I bring 7+ years across customer success, technical account management, implementation, onboarding, and SaaS operations — with a growing focus on AI-assisted workflows that help account teams prepare better, move faster, and make customer decisions with more confidence.
Role Fit
My work sits at the intersection of account ownership, implementation, and customer operations. These role views make the same experience easier to evaluate for different hiring needs.
Technical Account Management
For SaaS teams that need someone who can translate customer needs into action, manage executive conversations, and keep complex accounts moving.
Customer Success
For teams that need proactive account ownership, clear customer health signals, and strategic engagement that improves retention and trust.
Implementation
For organizations that need customers moved from signed to live without chaos, vague ownership, or messy operational handoffs.
Selected Work
Instead of a generic project list, these pieces show how I think through customer context, operational handoffs, renewal risk, and the moments where account teams need to sound prepared.
An AI-assisted account intelligence workspace for TAM and CSM workflows, built to make it easier to understand account status, prepare for strategic conversations, and turn meetings into clear follow-up.
A concept B2B SaaS product experience designed to demonstrate product thinking, customer enablement, documentation strategy, and AI-assisted support.
Core Competencies
Built across 7+ years of hands-on enterprise SaaS work.
Credentials
Continuously investing in the tools and frameworks that make the work better.
HubSpot Service Hub Software
HubSpot Academy
Certified Scrum Master
Scrum Alliance
Customer Success Management Fundamentals
CustomerSuccessU
Salesforce Trailhead: Agentforce, Prompt Engineering & Generative AI
Kind Words
A quick snapshot from the full reviews page.
Read More Reviews →When high-pressure incidents came up, Christy remained composed, quickly assessed priorities, and coordinated responses that minimized disruption. Her ability to communicate clearly under stress helped our team focus and act decisively.
Former Colleague