Bridging the gap between technical complexity and customer ROI.
Technical Account Architecture | Enterprise SaaS | HR Tech · Fintech · AI
Strategic Operations & Technical Account Management specialist with 7+ years of experience scaling mid-market and enterprise SaaS ecosystems. I bridge the gap between high-level business strategy and technical execution by architecting custom LLM-driven tooling to automate retention, expansion, and implementation workflows.
Portfolio
I didn't want to just say I could do the job. So I built the tools to prove it.
A functional AI-powered account intelligence dashboard simulating a real TAM/CSM workflow — from onboarding through renewal. Built from scratch to demonstrate how I think about customer success operations.
A launch-ready product site for a fictional B2B workflow automation platform. Demonstrates product storytelling, information architecture, and AI-assisted customer operations at scale.
Core Competencies
Built across 7+ years of hands-on enterprise SaaS work.
Credentials
Continuously investing in the tools and frameworks that make the work better.
HubSpot Service Hub Software
HubSpot Academy
2026Certified Scrum Master
Scrum Alliance
2021Customer Success Management Fundamentals
CustomerSuccessU
2020Salesforce Trailhead — Agentforce, Prompt Engineering & Generative AI
17 Badges · salesforce.com/trailblazer/christymcswain
2025Kind Words
A few words from people I've had the pleasure of working with.
Christy is one of the most proactive and thoughtful CSMs I've worked with. She anticipates problems before they become issues and always comes prepared.
Available as reference
Working with Christy was a genuinely great experience. She made complex onboarding feel manageable and kept our team aligned every step of the way.
Christy has a rare combination of technical depth and genuine warmth. She made our team feel supported while also pushing us to get more out of the product.